Booking and cancellation conditions

DRAFT pending legal review. Two points particularly need the adviser opinion: interest-free instalments and how they sit with Spanish consumer credit law, and VAT accrual when a stay in a later financial year is paid for in advance.

How a booking is confirmed

When you choose your dates we hold the home while you complete payment. The booking is confirmed once the payment goes through, and you will receive an email with the confirmation and your reference.

If you choose to pay in person, we hold the dates and call you to arrange payment.

Ways to pay

You can pay in full when booking, spread it over monthly instalments with no surcharge or interest, or arrange to pay in person.

If you spread it, you authorise the charge on your card or account once and the monthly payments are taken automatically before you arrive. If a payment does not go through we will let you know and try again; if it still cannot be resolved, we will contact you before making any decision about your booking.

Cancellations

Cancellation terms depend on how far in advance you tell us. The exact bands and the percentage refunded in each appear before you confirm your booking and in your confirmation email.

The cleaning fee is never refunded, as it covers a service already arranged.

Deposit

Some homes require a deposit, shown separately from the rental price and returned after your stay if there is no damage.